Wednesday, April 2, 2008

Considering Telecommunications?

If you like to talk and you love people then you will definitely appreciate a job in telecommunications. Then of course, there is the technical side of the business as well. You have to be good with customer service, multitasking and following instructions. There are many different areas of telecommunications that you can be involved in. It all varies and depends on what you want to pursue.

There are courses and degrees that you can learn in telecommunications. There are people that have on the job training and earn a simple certification in telecommunications. They have several weeks of hands on training in any call center environment. They may become certified as well as earn college credits. There is a place in Sierra Vista, Arizona that offers a certificate as well as fifteen college credits just through the necessary on job training that is essential anyway. not to mention you are getting paid while training and earning these credits.

Many of the different aspects of becoming a telecommunicator would include customer service. A lot of the customer service agents receive inbound calls and are required to help with billing questions, say for example, a credit card customer. They also call to have the technical engineer go through a step by step process of helping them fix a problem with a cell phone or their computer.

Some of the other jobs may include a network systems analyst. Then there is also an information manager or a sales representative. In just about all large companies there must be employees that are skilled in telecommunications. They are the mouth of the company and are knowledgeable in many aspects of what the company is about along with any equipment that is sold by the company. Many times the call center representative knows more about a product then the sales man. There is an approximation of about 75% of all large companies that hire telecommunicators.

There are several on line accredited schools that offer the opportunity to earn a degree in fields of telecommunications, such as a MSIT in Telecommunications or you may even want a degree in Telecom Management. You can obtain anything from a certificate to a Bachelors degree.With the many ways to be in this particular field, you may find that you have to acquire a feel for this. This type of work is not cut out for anyone. There are people that cannot do it and that is why the training is extensive as well. In call center work there is a large overturn rate for employees because not everyone can do this type of work.

Your salary all depends on what you do. It will usually start at about $12.05 all the way up to $34.06 from what the findings show. Usually when you go into this line of work, you will enter in as a retail sales representative or a line installer apprentice. The opportunities are endless, it all depends on what you want to do.

Regardless of the area of telecommunications that you want to be involved in, there are credentials that you may need to obtain. First and foremost, keep in mind that the most common careers in telecommunications is customer service in some way or another. You will be working with people. You have to have an acquired passion for people or this is just not the right job for you.

Not all people are cut out for this type of job. That is one reason why there is such a great overturn in call center jobs. You have to know how to multitask on computers, be good with data entry, have excellent customer service skills. Those would include listening and responding with the correct information in a timely manner.

There are even companies that you can work for at home using your own computer. Many call center jobs are contracted with big companies like Sprint or Comcast. They employ and pay employees to work for them while these major companies train them. You can make good money with working in telecommunications. You can earn a simple certificate that is good for call center jobs or earn a Bachelors and make good money traveling. There is a broad range of opportunity in this field.

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